Key Relationships: Underwriting Management, Underwriters, Compliance, Underwriting Assistants, claims staff, other staff, brokers, external clients and suppliers.

Job Summary: To assist the Cyber underwriting team US UCO supports in maintaining efficient underwriting processes and providing customer service to clients.

Job description and person specification

Job Title: Account Administrator

Division: Operations - Cyber

Reports To: As per Beazley's organisation chart

Key Relationships: Underwriting Management, Underwriters, Compliance, Underwriting Assistants, claims staff, other staff, brokers, external clients and suppliers.

Job Summary: To assist the Cyber underwriting team US UCO supports in maintaining efficient underwriting processes and providing customer service to clients.

FLSA: Non-Exempt

Key Responsibilities

• Support Underwriters in the delivery of an effective and efficient administration service.
• Efficiently complete underwriting assessment tasks for the Cyber underwriting team US Cyber Ops supports currently or in the future.
• Maintain accurate levels of data entry in all systems processing.
• Consistently meet service level agreements set by business teams.
• Provide professional service to brokers/underwriters in all interactions.
• Uphold team standards through supporting other team members in the Cyber Ops team or in related teams in achieving their service/quality levels and targets, as required.
• Participate in cross-team and intra-team projects as required.
• Build effective working relationships with other team members.
• Comply with standards for timeliness, quality, professionalism and accuracy.
• Manage daily tasks to ensure business needs are consistently met.
• Quality review of submissions at direction of the manager.

General

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
• Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Education and Qualifications

• High school graduate or equivalent.
• College degree in any discipline - preferred.

Skills and Abilities

• Accurate and numerate.
• Computer skills - good working knowledge of MS office.
• Communicate effectively with others, both verbally and in writing.
• Background in accurate, high volume data entry.
• Proven ability to manage time, meet deadlines and prioritize.
• Maintain standards and professionalism during periods of fluctuating workloads.

Knowledge and Experience

• Proven administrative experience, preferably within insurance sector.

Aptitude and Disposition

• Task-focused, self-motivated and flexible.
• Consistent professional approach; able to successfully interact with managers/underwriters/ underwriting support personnel.
• Positive, enthusiastic and service-oriented.
• Self-motivated team member.

Competencies

• Achievement orientation
• Flexible
• Detail oriented
• Analytical thinking
• Information seeking
• Customer focus
• Team working
• Initiative
• Problem solving
• Organized

This document is subject to review after consultation with your Manager.