Position Overview
My client is seeking a proactive Level 1 IT Support Technician with at least 2 years of experience in Windows technology. In this role, you will ensure the smooth operation of computer systems and peripherals while providing first-line support to internal teams and customer solutions. You will act as a crucial link between 2nd and 3rd level engineers, helping to drive continuous improvements in IT processes and infrastructure.
Key Responsibilities
Technical Support:
- Provide on-site and remote support, resolving issues efficiently and documenting solutions in a comprehensive knowledge base.
- Process helpdesk tickets and communicate with users to ensure timely resolution.
System & Hardware Management:
- Install, configure, and secure hardware (PCs, VoIP phones, printers, smartphones) following the client's security protocols, including the setup of GPO, MFA, BitLocker, and BIOS Lock.
- Oversee asset inventory, conduct annual stock assessments, and manage the decommissioning of outdated equipment.
Supplier & Project Coordination:
- Serve as the primary Single Point of Contact (SPOC) for suppliers, managing hardware acceptance, configuration, and deployment.
- Support the management and maintenance of the mobile fleet by coordinating repairs and software configurations.
Qualifications
- Strong applied knowledge of the Microsoft ecosystem (Windows, Office 365), server virtualization, and ITIL best practices.
- Excellent troubleshooting and problem-solving skills, with a proactive approach to hardware security.
- Effective communication skills, both written and oral, and strong time-management abilities.
- Fluency in either Dutch or French (C1 level) AND in English (C2 level) is essential.
- Must hold a National Secret clearance.
Why Apply?
This role offers a unique opportunity to be at the forefront of IT support in a dynamic environment. If you are passionate about technology, skilled in troubleshooting, and eager to contribute to ongoing improvements, we encourage you to apply.
