Our esteemed client, a leading entity in the Insurance industry, is seeking a dynamic and experienced Project Manager specializing in CRM systems to join their Change Management team. This is a contract position that offers a unique opportunity to lead transformative projects in a high-stakes environment.
Project Manager - CRM System
Our esteemed client, a leading entity in the Insurance industry, is seeking a dynamic and experienced Project Manager specializing in CRM systems to join their Change Management team. This is a contract position that offers a unique opportunity to lead transformative projects in a high-stakes environment.
Role & Responsibilities:
- Delivery of IT Wealth Management projects, Customer Journey, and Customer Relationship Management Platforms of small to medium size according to scope, cost, and timeline with the most suitable methodology (Waterfall or Agile delivery methodology)
- Ensure initiatives running in different delivery methodologies having dependencies clearly identified with delivery timeline and resources integrated seamlessly between the initiatives
- Responsible for project budgeting, tracking, and reporting. Align with business stakeholders on process and metric that meets the agile delivery methodology
- Support portfolio reporting and dashboard preparation
- Collaborate with business stakeholders to optimize scope / timeline to drive the best business values with the project investments
- Run projects in a hybrid model of both Waterfall and Agile, including working with business on concept changes for project scope, cost and resources approval process, financial tracking, etc.
- Negotiate with different business stakeholders to compromise on the scope/timeline to ensure synergy between projects.
- Frequent contact with business stakeholders to align on project delivery methodology and align projects deliverables
- Frequent contact with IT delivery teams, vendors, and regional delivery team to align on project delivery resource planning
Key Skills:
- Experience in project management/business analysis field in banking/insurance/financial industry
- Proven expertise in managing Customer Journey & CRM system implementations within the insurance sector.
- Preferred to have knowledge in pension functions including pension operations, agency compensation, fund accounting and regulatory reporting
- Certification in Project Management and Agile such as PMP, CSM, CSPO, SAFe Agilist is preferred
- Experience in managing projects using Agile and Waterfall delivery methodology
- Experience in project management or Agile methodology tools such as MS Project, JIRA and Confluence
- Strong communication, collaboration, influencing and negotiation skills
- Strong relationship building in managing various business partners and vendors
- Strong planning and time management skills
- Fluent in written and spoken English
