Job Opportunity: Payroll Customer Service Specialist
Our client, a prominent leader in the Corporate Infrastructure industry, is seeking a dedicated and skilled Payroll Customer Service Specialist to join their Sales department on a contract basis. This role is crucial in ensuring high levels of customer satisfaction and maintaining efficient payroll operations within the company.
Role and Responsibilities
- Answer incoming calls according to established procedures and performance standards.
- Create work orders and capture structured data for each issue to provide audit trails and statistical analysis.
- Ability to understand and follow documented departmental processes.
- Ability to understand questions/issues presented by the field managers; direct field managers to MyRequests; escalate information to others.
- Follow established payroll guidelines.
- Ability to learn and understand Compass Payroll applications (SAP, MySTAFF, MyRequests and other applications as assigned) to adequately support the workload.
- Process and respond to emails according to standard procedures.
- Process off-cycle checks according to standard procedures, and perform other team-specific tasks as assigned.
QUALIFICATIONS
- Bachelor's degree preferred
- Effective oral and written communication skills
- Payroll processing knowledge preferred
- SAP experience preferred
Additional Details
- Must haves/Nice to haves:
- Customer Service/Call Center experience
- Technical skills - navigate easily (on the computer)
- TMS office suite is key- someone who can navigate through teams/outlook
- Bachelor's Degree - not required but helpful
- Payroll - Experience nice to have but not deal breaker -
- This role is Primarily on the phone taking calls - Calls on average a day (about 30 -35 calls daily for the PT)
