OPEN TO RELOCATION CANDIDATES (relocation support will be provided)
Our client, a prestigious leader in the Oil & Gas, Energy, and Mining industry, is looking to expand their Change Management team with a seasoned professional in ERP (Enterprise Resource Planning) service delivery. The organization is committed to innovation and excellence, offering a robust work environment where dynamic growth and development are encouraged.
Role & Responsibilities
This role is mainly responsible for post-implementation service delivery BAU role, and a team lead position to manage a Client's team, supported by 3rd party resources, to ensure that the Oracle clouds services would adhere to the business requirements and integrate into the wider IT landscape, while managing upcoming Oracle releases.
As the Senior Manager of ERP Service Delivery, you will:
- Lead strategic planning and management of ERP implementation and enhancements across the organization.
- Collaborate with various department heads to streamline and integrate technology solutions that support business processes and strategic goals.
- Manage a team of IT professionals and project managers to ensure timely and cost-effective delivery of ERP services.
- Develop and maintain a change management strategy that minimizes disruption and maximizes adoption of new systems and processes.
- Act as a primary liaison between internal stakeholders and external vendors, ensuring clear communication and successful project execution.
- Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
Key Skills
- Exemplary leadership capabilities and a strategic mindset.
- Proven experience in managing large-scale IT projects and delivering ERP solutions.
- Solid understanding across Oracle Fusion ERP, EPM, CCS, or OWACs (not all are expected)
- Hands-on operation run experience in implementing improvements to or maintaining Oracle cloud solutions through Oracle regular release OOTB adoption
- Core Utilities business processes understanding
- Good knowledge of Oracle Support processes, release cycles, and customer networks
- Knowledge and experience supporting hybrid application landscapes with complex system integrations
- Deep understanding of core ITSM processes, ITIL
- Strong communication skills, capable of working effectively with C-suite executives and technical team members.
- Excellent problem-solving skills with a strong analytical approach.
- Experience in change management strategies in IT environments.
- Proven experience of implementing or supporting production Oracle cloud applications such as Fusion ERP, EPM, CCS or OWACs with a good understanding of SaaS support processes and release cycles.
- Experience as a resource in the implementation lifecycle of at least 1 Oracle Cloud Project
- Functional understanding of integration technologies (e.g. Oracle Integration Cloud)
- Experience managing complex system integrations
- Strong functional knowledge around HR, Procurement, Finance or Utilities systems and processes
