Dynamics 365 / CRM Administrator Ref.

Dynamics 365 Administrator

Responsibilities

Collaborate with a Microsoft Dynamics development partner to orchestrate the integration of new CRM features.
Serve as a support point for users after training sessions.
Manage a MS Dynamics 365 CRM platform, crafting new solutions to meet stakeholder needs.
System Configuration and Maintenance:
Configure and uphold Microsoft Dynamics 365 applications for optimal performance and reliability.
Execute system upgrades and patches to ensure the environment remains current and secure.
User Support:
Offer technical support to end-users, addressing queries related to Microsoft Dynamics functionality.
Coordinate with the IT support team for prompt issue resolution.
Customization and Development:
Work closely with developers to tailor and expand Microsoft Dynamics 365 functionality based on business needs.
Create and modify workflows, entities, forms, and reports as required.
Security and Access Control:
Implement and oversee security policies to safeguard data integrity and prevent unauthorized access.
Administer user roles and permissions within Microsoft Dynamics 365.
Integration and Data Management:
Facilitate data integration between Microsoft Dynamics 365 and other systems.
Monitor and optimize data migration processes to uphold data accuracy and consistency.
Implement additional reports and dashboards as needed.
Assist in integrating CRM with other company business systems and applications.
Other Duties:
Perform additional responsibilities as assigned.
Uphold quality work reflecting and promoting the company's core values.

Requirements

Hold a BA/BS in business/economics, computer science, information technology, or a related field.
Possess a minimum of 5 years' experience as a Microsoft Dynamics CRM administrator.
Demonstrate the ability to critically evaluate information from multiple sources, reconcile conflicts, and decompose high-level information into manageable tasks.
Build custom objects, formula fields, workflows, custom views, and other content of intermediate complexity, or show the ability to learn these skills within a reasonable time-frame.
Exhibit excellent project management and organizational skills to meet project deadlines.
Have strong verbal and written communication skills.
Showcase excellent problem-solving skills, analyzing complex business issues, designing solutions, and implementing new processes and workflows.
Experience with Microsoft Dynamics 365 is required.
Familiarity with the Power Automate platform is necessary, and technical proficiency with PowerBI is a plus. Experience with Flows, Process Builder, and custom objects is preferred but not mandatory.
Exposure to CRM development technologies, including C#, JavaScript, and REST API, is advantageous.